{"id":84,"date":"2017-11-27T14:44:28","date_gmt":"2017-11-27T11:44:28","guid":{"rendered":"http:\/\/dev.rdp.ru\/?page_id=84"},"modified":"2024-06-25T15:54:35","modified_gmt":"2024-06-25T12:54:35","slug":"support","status":"publish","type":"page","link":"https:\/\/www.rdp.ru\/en\/support\/","title":{"rendered":"Technical support"},"content":{"rendered":"<p>\r\n<style>\r\nul.corpbullet {\r\n  list-style: none;\r\n  padding: 0;\r\n  margin: 0;\r\n}\r\n\r\n.corpbullet li {\r\n  padding-left: 1em; \r\n  text-indent: -.7em;\r\n  padding-block: 8px;\r\n}\r\n\r\n.corpbullet li::before {\r\n  content: \"\u2022 \";\r\n  color: #00abff;\r\n}\r\n<\/style>\r\n<\/p>\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col\">\r\n<div class=\"block bg-white border-all my-5\">\r\n<p>RDP provides professional technical support of its solutions according to the conditions of valid service agreements.<\/p>\r\n<p>The company\u2019s technical support team is active 24\/7. Details for contacting us:<\/p>\r\n<p>E-mail:: <a href=\"mailto:tac@rdp.ru\" target=\"_blank\" rel=\"noopener noreferrer\">tac@rdp.ru<\/a> (preferable)<\/p>\r\n<p>Service portal: <a href=\"https:\/\/tac.rdp.ru\" target=\"_blank\" rel=\"noopener\">https:\/\/tac.rdp.ru<\/a>*<\/p>\r\n<p>Phones: <a href=\"tel:88001015869\" target=\"_blank\" rel=\"noopener noreferrer\">8 800 101-58-69<\/a>, <a href=\"tel:+74952049204\" target=\"_blank\" rel=\"noopener noreferrer\">+7 495 204-9-204<\/a> (ext. 7)<\/p>\r\n<p>* Registration is required. To register, send a request to <a href=\"mailto:tac@rdp.ru\" target=\"_blank\" rel=\"noopener noreferrer\">tac@rdp.ru<\/a>.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<section id=\"programm-support\">\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col\">\r\n<div class=\"row scroll-animation\">\r\n<div class=\"col-12 col-sm-auto\">\r\n<h2 class=\"section__header\">RDP SUPPORT PROGRAMS<\/h2>\r\n<\/div>\r\n<div class=\"col line-top\">\u00a0<\/div>\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col\">\r\n<p>Depending on the service level we could help you to choose the best option out of all the offers based on the level and support period.<\/p>\r\n<div class=\"bg-white border-all\">\r\n<table class=\"table mb-0\">\r\n<thead class=\"thead-dark\">\r\n<tr>\r\n<th scope=\"col\">Warranty<\/th>\r\n<th scope=\"col\">Basic<\/th>\r\n<th class=\"main-text\" scope=\"col\">Optimal<\/th>\r\n<\/tr>\r\n<\/thead>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<ul class=\"corpbullet\">\r\n\t<li><strong>8\u00d75<\/strong> service mode<\/li>\r\n\t<li><strong>Up to 4 hours reaction<\/strong> on the incident<\/li>\r\n\t<li>Software bug fixing<\/li>\r\n\t<li>Online access to documentation<\/li>\r\n\t<li>Replacement based on RTF conditions<\/li>\r\n<\/ul>\r\n<\/td>\r\n<td>\r\n<ul class=\"corpbullet\">\r\n\t<li><strong>8\u00d75<\/strong> service mode<\/li>\r\n\t<li><strong>Up to 4 hours reaction<\/strong> on the incident<\/li>\r\n\t<li>Software bug fixing<\/li>\r\n\t<li>Software update<\/li>\r\n\t<li>Online access to documentation<\/li>\r\n<\/ul>\r\n<\/td>\r\n<td>\r\n<ul class=\"corpbullet\">\r\n\t<li><strong>24\u00d77<\/strong> service mode<\/li>\r\n\t<li><strong>Up to 2 hours reaction<\/strong> on the incident<\/li>\r\n\t<li>Software bug fixing<\/li>\r\n\t<li>Software update<\/li>\r\n\t<li>Online access to documentation<\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<section id=\"options\" class=\"pt-5\">\r\n<div class=\"container\">\r\n<div class=\"row\">\r\n<div class=\"col\">\r\n<div class=\"row scroll-animation\">\r\n<div class=\"col-12 col-sm-auto\">\r\n<h2 class=\"section__header\">Extra options<\/h2>\r\n<\/div>\r\n<div class=\"col line-top\">\u00a0<\/div>\r\n<div class=\"container\">\r\n<div class=\"row justify-content-md-center\">\r\n<div class=\"col-md-3 text-center my-4\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/img\/support\/rtf.svg\" alt=\"RTF\" width=\"100px\" height=\"80px\" \/>\r\n<p class=\"mt-2\"><strong>Replacement by the means of shipping the serviceable equipment upon receipt of the malfunctioning devices<\/strong><\/p>\r\n<p class=\"small-text\">Shipping of the equipment for replacement on the RTF terms (during 90 days upon receipt of the Client\u2019s malfunctioning equipment).<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 text-center my-4\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/img\/support\/nbd.svg\" alt=\"NBD\" width=\"100px\" height=\"80px\" \/>\r\n<p class=\"mt-2\"><strong>Replacement by shipping of the serviceable equipment on the next working day<\/strong><\/p>\r\n<p class=\"small-text\">Shipping of the equipment for replacement on the NBD terms (on the next business day starting from the moment of making a replacement decision).<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 text-center my-4\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/img\/support\/personal-manager.svg\" alt=\"Personal Manager\" width=\"100px\" height=\"80px\" \/>\r\n<p class=\"mt-2\"><strong>Devoted service manager. Your personal advocate in the company<\/strong><\/p>\r\n<p class=\"small-text\">This person is responsible for tech support and supervising your service contract.<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 text-center my-4\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/img\/support\/online-docs.svg\" alt=\"Online docs\" width=\"100px\" height=\"80px\" \/>\r\n<p class=\"mt-2\"><strong>The onsite support<\/strong><\/p>\r\n<p class=\"small-text\">Visiting the customer\u2019s site for diagnostics and fixing problems.<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 text-center my-4\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/img\/support\/stats.svg\" alt=\"\u041e\u0442\u0447\u0435\u0442\u043d\u043e\u0441\u0442\u044c\" width=\"100px\" height=\"80px\" \/>\r\n<p class=\"mt-2\"><strong>Reporting<\/strong><\/p>\r\n<p class=\"small-text\">Accounting and providing information about equipment supplied, appeals stats and service.<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 text-center my-4\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/img\/support\/fixshipping.svg\" alt=\"Fix Shipping time\" width=\"100px\" height=\"80px\" \/>\r\n<p class=\"mt-2\"><strong>Guaranteed time of spare parts shipping from the moment of the replacement decision taken by TAC<\/strong><\/p>\r\n<p class=\"small-text\">Fixed time of replacing equipment shipment according to the service contract (next business day\/24 hrs\/48 hrs\/72 hrs).<\/p>\r\n<\/div>\r\n<div class=\"col-md-3 text-center my-4\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/img\/support\/fixdeliver.svg\" alt=\"FixDelivery\" width=\"100px\" height=\"80px\" \/>\r\n<p class=\"mt-2\"><strong>Fixed delivery time (FixDelivery)<\/strong><\/p>\r\n<p class=\"small-text\">Guaranteed time of replacement delivery.<\/p>\r\n<\/div>\r\n<p class=\"mt-4\"><strong>Attention!<\/strong> In case you missed 1 or 2 years while paying for our service, you have to replenish the needed amount when paying for the next year.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<div class=\"container-fluid promo-freetest\">\r\n<div class=\"container\">\r\n<div class=\"row align-items-center\">\r\n<div class=\"col promo__cta body-text white-text text-center\"><a class=\"btn btn-outline\" role=\"button\" href=\"\/support\/programs\/\">Compare support programs<\/a><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"RDP provides professional technical support of its solutions according to the conditions of valid service agreements. The company\u2019s technical support team is active 24\/7. Details for contacting us: E-mail:: tac@rdp.ru (preferable) Service portal: https:\/\/tac.rdp.ru* Phones: 8 800 101-58-69, +7 495 204-9-204 (ext. 7) * Registration is required. To register, send a request to tac@rdp.ru. RDP [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"yoast_head":"\n<title>Technical support - RDP<\/title>\n<meta name=\"description\" content=\"Technical support\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rdp.ru\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"ru\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical support\" \/>\n<meta property=\"og:description\" content=\"Technical support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rdp.ru\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"RDP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rdp.ru\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-25T12:54:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rdp.ru\/wp-content\/uploads\/RDP-Story-by-CEO-of-RDP-company.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.rdp.ru\/en\/support\/\",\"url\":\"https:\/\/www.rdp.ru\/en\/support\/\",\"name\":\"Technical support\",\"isPartOf\":{\"@id\":\"https:\/\/www.rdp.ru\/#website\"},\"datePublished\":\"2017-11-27T11:44:28+00:00\",\"dateModified\":\"2024-06-25T12:54:35+00:00\",\"description\":\"Technical support\",\"breadcrumb\":{\"@id\":\"https:\/\/www.rdp.ru\/en\/support\/#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.rdp.ru\/en\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.rdp.ru\/en\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\",\"item\":\"https:\/\/www.rdp.ru\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technical support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.rdp.ru\/#website\",\"url\":\"https:\/\/www.rdp.ru\/\",\"name\":\"RDP\",\"description\":\"\u0420\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u0438\u0439 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c \u0441\u0435\u0442\u0435\u0432\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u043c\u0438\u0440\u043e\u0432\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f\",\"publisher\":{\"@id\":\"https:\/\/www.rdp.ru\/#organization\"},\"alternateName\":\"RDP\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.rdp.ru\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.rdp.ru\/#organization\",\"name\":\"RDP\",\"alternateName\":\"RDP\",\"url\":\"https:\/\/www.rdp.ru\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en\",\"@id\":\"https:\/\/www.rdp.ru\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.rdp.ru\/wp-content\/uploads\/RDP-avatar-negative.png\",\"contentUrl\":\"https:\/\/www.rdp.ru\/wp-content\/uploads\/RDP-avatar-negative.png\",\"width\":512,\"height\":512,\"caption\":\"RDP\"},\"image\":{\"@id\":\"https:\/\/www.rdp.ru\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/rdp.ru\/\",\"https:\/\/www.youtube.com\/channel\/UCfO3tgi-A1C3ZK-HV2em5DQ\"]}]}<\/script>\n","yoast_head_json":{"title":"Technical support - 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