| 8×5 tech support levels | |||||
|---|---|---|---|---|---|
| Name of the service | Warranty* | RDP-SUP | RDP-RTF | RDP-NBD | RDP-NBD Onsite |
| 8×5 tech support | |||||
| Software bug fixing | |||||
| Software update | |||||
| Online access to documentation | |||||
| Replacement on RTF conditions | |||||
| Replacement on NBD conditions | |||||
| Onsite support | |||||
| 24×7 tech support levels | |||||
|---|---|---|---|---|---|
| Name of the service | RDP-SUP-24 | RDP-RTF-24 | RDP-NBD-24 | RDP-NBD-24 Onsite | |
| 24×7 tech support | |||||
| Software bug fixing | |||||
| Software update | |||||
| Online access to documentation | |||||
| Replacement on RTF conditions | |||||
| Replacement on NBD conditions | |||||
| Onsite support | |||||